Frequently Asked Questions

Everything you need to know about caring for and receiving your SuperBonsai.

How do you ensure the bonsai tree survives shipping?

We use proprietary moisture-retaining packaging and secure bracing to ensure your tree remains hydrated and stable during transit. Every plant is inspected for health before being shipped in a climate-controlled box.

What is your return policy for live plants?

Due to the delicate nature of live trees, we offer a 14-day health guarantee. If your bonsai arrives damaged or in poor health, please provide photos within 48 hours for a full replacement or refund.

Do you provide care instructions for beginners?

Yes, every SuperBonsai comes with a species-specific digital care guide covering watering schedules, sunlight requirements, and pruning techniques to help your tree thrive.

How long does delivery typically take?

We process orders within 1-2 business days. Shipping usually takes 3-5 business days via express courier to minimize the time the plant spends in transit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure checkout system.

Do you ship internationally?

Currently, we only ship within the continental United States to comply with agricultural regulations and to ensure the shortest possible travel time for our live trees.